As a wheelchair user who stays in the nation’s hotels on a regular basis, it is safe to say that I have no confidence in Travelodge’s safety procedures for people like me.
Having last stay in a Travelodge hotel in the centre of Birmingham when in the city in January 2023 to see Lewis Capaldi in concert, what I found during that stay was quite simply shocking
When booking a stay with the hotel chain via there website I am asked various questions around what I support I require during my stay with the initial question being:
- Please tell us if you or anyone in your group cannot evacuate the building from a refuge point during an emergency.
Once I have ticked, yes would need support to evacuate I am then asked another question which is:
2. Please tell us what help you need to get from a refuge point to the ground floor?, Help using an evacuation chair?, Help from a team member (for example, if you have a visual impairment), use of vibrating pillow to alert in an emergency.
After completing this questionnaire I am able to complete my booking, however this isn’t the end of this process as it is completed once again whilst checking in on the day of arrival at the hotel.
On the occasion I stayed with the chain in 2023, the process wasn’t even completed at the hotel’s reception desk because the receptionist requested that the form I had already completed online when booking was to be ” completed” a few minutes later in the room, much to my surprise and shock.
Unfortunately this is not the real reason why I refuse to stay in the chains hotels anymore and that is because, on entry to the hotel room in 2023 I found that there was not an emergency pull cord next to either of the room’s beds and one was wrapped around the toilet roll holder in the accessible bathroom, meaning I would struggle to access it if required.
Finally, this leads me to the conclusion that I have no confidence in the safety procedures whilst staying with the chain so will not to staying with them again whilst travelling around the United Kingdom in my wheelchair.
Premier inn’s safety procedures for those with disabilities or mobility issues fill me with so confidence, hence why I always choose to stay with them whilst away and will continue to do so in the future.
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It is only right that I congratulate hotel chain, Premier Inn on there full proof evacuation process for those disabilities or mobility issues, as a wheelchair user I really enjoy and feel safe during my stay’s with you.
The support that I am given by your hotel teams across the nation, does not go unnoticed and is of course very much appreciated.
Thank you to each and everyone of you, my regular loyal readers and social media followers who continually take the time out of your busy schedules to read my latest posts, it doesn’t go unnoticed and is of course very much appreciated.
Cam
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